Frequently Asked Questions
Everything you need to know about shopping at Greg Grant Saddlery, from horse gear to delivery details.
What is your shipping policy for large items like saddles?
We offer Australia-wide shipping on all our products. For bulky items like saddles, shipping is calculated at checkout based on your location and the weight of the item. We use specialized couriers to ensure your gear arrives safely.
Can I return a rug if it doesn't fit my horse?
Yes, we accept returns on horse rugs within 30 days of purchase, provided they are in brand-new condition, hair-free, and in their original packaging. We recommend trying the rug over a clean sheet first to ensure a perfect fit without soiling the item.
Do you offer professional saddle fitting services?
While we provide detailed measurement guides online to help you choose the right size, we recommend consulting a local accredited saddle fitter to ensure the best possible match for your horse's unique anatomy.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible buy-now-pay-later options including Afterpay and Zip Pay to make your equestrian investments more manageable.
How do I know if an item is in stock?
Our website features real-time inventory tracking. If a specific size or color is available to add to your cart, it is currently in stock at our warehouse. For items marked as 'Out of Stock,' you can sign up for email notifications.
Are your leather products covered by a warranty?
All Greg Grant Saddlery leather goods are covered against manufacturing defects. We source high-quality drum-dyed and vegetable-tanned leathers designed for durability in the demanding equestrian environment.