Returns & Exchanges
At Greg Grant Saddlery, we are committed to providing high-quality equestrian gear and want you to be completely satisfied with your purchase. If your gear doesn't fit perfectly or meet your expectations, you can return unused items within 30 days for an exchange or refund.
Check Eligibility
Ensure your items are in original, unused condition with all tags and packaging intact before initiating a return.
Contact Support
Email our customer service team with your order number to receive a Return Authorization and the correct shipping address.
Pack and Ship
Securely package your items and send them back to us using a trackable shipping method to ensure safe delivery.
Processing and Refund
Once our warehouse inspects the return, we will process your refund or dispatch your exchange items within 5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing